1. Introduction
This Privacy Policy describes how pkrslo ("pkrslo," "we," "us," or "our") collects, uses, stores, and protects the personal data of players and visitors who use the pkrslo website and associated services. It applies to all personal data processed in connection with your pkrslo account, your use of the online casino, sports betting, card games, jackpot slots, and any promotional programmes we operate.
pkrslo is committed to handling personal data responsibly and transparently. We collect only what we genuinely need, we keep it only for as long as is necessary, and we apply appropriate technical and organisational measures to protect it at every step.
By registering a pkrslo account or using our services, you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns about how we handle your data, the contact details at the end of this document are always available to you.
2. Personal Data We Collect
The categories of personal data pkrslo collects depend on your level of interaction with the platform. Below is a full breakdown:
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, photograph, selfie for KYC | Registration & KYC verification |
| Contact Data | Mobile number, email address, residential address | Registration |
| Financial Data | Payment method details (wallet IDs, bank account references), transaction history, deposit and withdrawal amounts in PKR | Each financial transaction |
| Account Data | Username, account balance, bet history, game history, bonus status, login timestamps | Ongoing account activity |
| Technical Data | IP address, browser type and version, device type and operating system, session duration, pages visited | Each website visit |
| Communications Data | Customer support chat transcripts, emails sent to and received from pkrslo | When you contact us |
| Responsible Gaming Data | Self-set limits, cool-off and self-exclusion records, any concerns flagged by our responsible gaming monitoring | When limits or exclusions are set |
2.1 Special Category Data
pkrslo does not intentionally collect special category personal data (such as health information, religious beliefs, or political opinions). If you voluntarily share such information in a support communication, we will use it only to address your query and will not retain it beyond that purpose.
3. How We Collect Your Data
pkrslo collects personal data through several channels:
3.1 Directly From You
The majority of data pkrslo holds about you comes directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, set responsible gaming limits, or participate in promotions. You are in control of most of what you provide.
3.2 Automatically During Your Visit
When you visit pkrslo, our systems automatically collect certain technical data about your device and browsing behaviour. This includes your IP address, browser type, device model, operating system version, the pages you visit, and the time spent on each page. This data is collected via cookies and server logs and is used for platform security, performance optimisation, and fraud prevention.
3.3 From Third-Party Service Providers
pkrslo may receive personal data from third-party providers in specific circumstances — for example, from identity verification services that confirm the authenticity of your CNIC, or from payment processors that confirm the status of a transaction. In each case, the third party is contractually bound to handle data in accordance with applicable privacy standards before sharing it with us.
4. Why We Use Your Personal Data
pkrslo uses your personal data only for legitimate purposes. The table below sets out each processing purpose and the legal basis on which we rely:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your pkrslo account | Performance of contract |
| Processing PKR deposits and withdrawals | Performance of contract |
| Identity verification (KYC) and age checks | Legal obligation |
| Detecting and preventing fraud, money laundering, and bonus abuse | Legal obligation and legitimate interests |
| Providing customer support | Performance of contract |
| Sending you transactional communications (deposit confirmations, withdrawal notifications) | Performance of contract |
| Sending promotional communications (only where you have consented) | Consent |
| Operating responsible gaming tools and monitoring for problem gambling indicators | Legal obligation and legitimate interests |
| Maintaining platform security and preventing technical abuse | Legitimate interests |
| Complying with regulatory and legal obligations | Legal obligation |
5. Who We Share Your Data With
pkrslo does not sell, rent, or trade your personal data. We share it only in the circumstances described below, and always subject to appropriate contractual and security safeguards:
5.1 Service Providers
pkrslo works with a carefully selected set of third-party service providers who assist us in running the platform. These include payment processors (for handling JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, and card transactions in PKR), identity verification providers, cloud hosting infrastructure providers, and customer support software providers. Each service provider is contractually prohibited from using your data for any purpose beyond the specific service they provide to pkrslo.
5.2 Regulatory and Legal Authorities
pkrslo may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts where we are legally compelled to do so. We will notify you of any such disclosure where we are legally permitted to do so.
5.3 Business Transfers
In the event that pkrslo is involved in a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
5.4 Responsible Gaming Registers
Where required by responsible gaming obligations, pkrslo may report self-exclusion requests to shared exclusion databases. This is done solely to protect players who have requested exclusion from accessing gaming services through other platforms that operate under the same framework.
6. Financial and Payment Data
All PKR financial transactions on pkrslo — deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard, as well as withdrawals — involve the processing of financial data. pkrslo takes the handling of financial data extremely seriously.
6.1 What Financial Data We Process
pkrslo processes transaction references, mobile wallet IDs (where applicable), bank account identifiers, transaction amounts, and timestamps. pkrslo does not store full card numbers. Card transactions are processed by our PCI-compliant payment processor and pkrslo retains only a tokenised reference, not the underlying card data.
6.2 How Financial Data Is Protected
Financial data is encrypted both in transit (using TLS) and at rest. Access to financial records within pkrslo is restricted to authorised staff on a strict need-to-know basis. All internal access to financial data is logged and subject to regular audit.
7. Cookies and Tracking Technologies
pkrslo uses cookies and similar tracking technologies on its website. Cookies are small text files stored by your browser when you visit a website. They allow the website to remember your preferences and gather analytical data about how the site is used.
7.1 Types of Cookies We Use
- Essential Cookies: Required for basic site functionality — session management, login state, and security tokens. These cannot be disabled without breaking core site features.
- Performance Cookies: Used to collect anonymised data about how visitors navigate pkrslo — which pages are most visited, how long sessions last, and where users encounter errors. This data is used to improve platform performance.
- Functional Cookies: Used to remember your preferences such as language settings and display options so you do not have to reset them on each visit.
- Marketing Cookies: Used only with your explicit consent to track whether you arrived at pkrslo via a specific promotional channel, for attribution purposes. pkrslo does not use marketing cookies for retargeting on third-party platforms.
7.2 Managing Cookies
You can control cookie settings through your browser preferences. Disabling essential cookies will affect your ability to log in and use pkrslo normally. Disabling performance and functional cookies will not prevent you from using the platform but may affect your experience. You can withdraw consent for optional cookies at any time by adjusting your browser settings.
8. How Long We Keep Your Data
pkrslo retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any legal obligations that require longer retention. The general retention periods applied by pkrslo are set out below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| KYC / identity verification records | Duration of account + 5 years | Anti-money laundering obligations |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Bet and game history | Duration of account + 3 years | Dispute resolution and compliance |
| Customer support communications | 3 years from last communication | Quality assurance and dispute resolution |
| Technical / log data (IP addresses etc.) | 90 days from collection | Security and fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of consent |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming obligations |
When data reaches the end of its retention period, pkrslo securely deletes or anonymises it so that it can no longer be linked to you personally.
9. Data Security
pkrslo applies a layered approach to data security that covers technical controls, operational procedures, and staff practices.
9.1 Technical Safeguards
All data transmitted between your browser and pkrslo is encrypted using TLS (Transport Layer Security). Data stored on pkrslo's servers is encrypted at rest. Access to production databases and player data is restricted by role-based access controls and requires multi-factor authentication for all staff. Our infrastructure is subject to regular third-party penetration testing and security audits.
9.2 Operational Safeguards
Internal access to personal data is logged comprehensively and reviewed on a regular schedule. Staff who handle player data receive training on data protection responsibilities as part of their onboarding and annually thereafter. pkrslo maintains an incident response plan that is activated in the event of any suspected data breach.
9.3 Data Breach Notification
In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, pkrslo will notify affected players without undue delay and will provide details of the nature of the breach, the data involved, and the steps being taken to address it. Where required, pkrslo will notify relevant regulatory authorities.
10. Your Data Rights
As a pkrslo player, you have the following rights in relation to the personal data we hold about you. pkrslo will respond to valid rights requests within 30 calendar days:
Right of Access
You can request a copy of all personal data pkrslo holds about you. We will provide this in a readable format within 30 days of your request.
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. We will update records promptly upon receiving a valid correction request.
Right to Erasure
You can request deletion of your personal data where it is no longer necessary for the original purpose, where you have withdrawn consent, or where it has been unlawfully processed. Deletion requests are subject to our legal retention obligations.
Right to Restrict Processing
You can request that pkrslo pauses processing of your personal data in specific circumstances — for example, while we verify the accuracy of data you have contested.
Right to Data Portability
Where we process your data based on consent or contract, you can request that we provide your data in a structured, machine-readable format that you can transfer to another service provider.
Right to Withdraw Consent
Where pkrslo processes your data based on consent (for example, marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before your withdrawal.
To exercise any of these rights, email support@pkrslo.app with the subject line "Data Rights Request" and your registered mobile number. We may need to verify your identity before processing the request.
11. Minors and Age Verification
pkrslo's services are strictly for persons aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification checks are performed at registration and may be repeated at any time during the account lifecycle.
If pkrslo discovers that a person under the age of 18 has provided personal data or created an account, that account will be closed immediately. All funds held in the account will be returned to the originating payment method after deducting any amounts staked during the period the account was active. The personal data of the minor will be deleted as promptly as is consistent with our legal obligations.
If you have reason to believe that a person under 18 is using pkrslo, please notify us immediately at support@pkrslo.app.
12. Changes to This Privacy Policy
pkrslo reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, legal requirements, or the services we offer. When changes are material — meaning they affect how we collect, use, or share your data in ways that could affect your rights — we will notify you by email or through an in-account notification at least 7 days before the change takes effect.
Minor clarifications or administrative updates (such as correcting a spelling error or updating a contact email address) may be made without advance notice. The current version of this Privacy Policy is always accessible from the footer of the pkrslo website, and the "Last Updated" date at the top of this page reflects when the most recent version was published.
Your continued use of pkrslo after a policy update becomes effective constitutes your acceptance of the revised terms. If you do not accept an update to this policy, you should stop using pkrslo and close your account before the update takes effect.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or how pkrslo handles your personal data, please reach out through the following channels:
- Email: support@pkrslo.app
- Subject line for data requests: "Data Rights Request – [your registered mobile number]"
- Live Chat: Available 24/7 on the pkrslo website
- Response Commitment: Privacy-related email queries are responded to within 48 hours; data rights requests are completed within 30 calendar days
For questions about responsible gaming specifically, including self-exclusion and limit-setting, please also visit our Responsible Gaming page. For general account or payment questions, the FAQ page covers most common topics without needing to contact the team.